Home
Ordering
About Us
Contact Us
News
Mail List
Support
FAQ
Updates
Downloads
Viewer
Search
Links

Why isn't my Symbol Dynamics USB flash drive recognized by the EXP installer?

Note: Instead of installing EXP 6.0 from the USB flash drive, please download and install EXP 6.3.0.

Under certain very rarely occurring circumstances the EXP setup program is unable to detect the presence of the Symbol Dynamics USB flash drive even though it is connected to the computer and you can view files on the flash drive. This problem is not caused by the Symbol Dynamics USB flash drive but rather by some odd behavior on the part of Windows. The following somewhat unusual procedure has great success in fixing the problem:

  1. Disconnect the Symbol Dynamics USB flash drive from the PC.
  2. Shutdown Windows.
  3. Unplug the PC from the wall.
  4. Wait five minutes. This gives time for all power to drain from the computer's components and ensures the PC's hardware will be totally reset when power is restored.
  5. Plug the PC back into the wall.
  6. Start Windows.
  7. Wait while Windows finishes running all its startup processes.
  8. Connect the Symbol Dynamics USB flash drive to the PC and wait for Windows to recognize it.
  9. Run setup.exe on the Symbol Dynamics USB flash drive.